Operations for Jewelry Manufacturing

Our client since 1995, this jewelry manufacturer runs their eCommerce website and all back-office operations on Matterform Line of Business applications.

Front-end eCommerce features include:

  • Easy navigation through menus, related products, tags.
  • Upsell algorithms suggest related products based on previous customer behaviors
  • Custom search engine delivers better product search results than Google
  • Easy cart and checkout features
  • PCI-compliant credit card charging and PayPal integration

Back-office features:

  • Custom CMS (Content Management System) for creating SEO-friendly pages and product lists
  • Complete CRM (Customer Relationship Management) reports sales and tracks marketing efforts
  • Robust back-order and other inventory-related workflows
  • Order processing from inbox to fulfillment to shipping
  • Integrated bulk email campaign manager